United needs to come clean and give her a credit for the trip.
Via Free Beacon:
United Airlines said on Monday that it had apologized to the customer who was booted from her first-class seat for Rep. Sheila Jackson Lee (D., Texas), but the customer says she has received no apology.
Jean-Marie Simon was kicked out of her seat for Lee and moved into economy-plus section. United said that it had also given Simon a $500 flight voucher, but Simon says this never occurred.
Simon told the New York Post on Tuesday that she had never received the apology from the airline and that any voucher given to her happened on Dec. 18, when her ticket was cancelled.
“United has not apologized to me,” Simon said. “A low ranking employee responding to an online customer complaint apologized on the phone, in his individual capacity. He also said he would send my complaint up the chain at United. To date, I have not heard from United.”