Government-run health care at its finest.

Via LA Times:

Nearly half of callers to California’s health insurance exchange in February and March couldn’t get through and abandoned their call, state figures show. […]

On the service front, Lee said the exchange has been able to reduce wait times on the phone from about 50 minutes to 30 minutes. The state has hired more call-center workers and added phone capacity in preparation for a last-minute rush.

Still, less than 5% of calls are answered within 30 seconds and about a third of callers get a busy signal, state data show. Overall, 40% of exchange customers surveyed said they found the enrollment process difficult.

Covered California has also been criticized by its certified enrollment counselors for payment delays. The exchange pays $58 for every successful enrollment by a counselor.