VA going to hire navigators?
Via FOX News
The glitches and other problems with the ObamaCare website that sparked a national firestorm are similar to those military veterans using the federal government’s online benefits system have routinely faced for about the past 18 months.
Eric Jenkins, a veteran and American Federation of Government Employees representative, recently told Congress that during January the Veterans Benefits Management System crashed about once a week with downtimes ranging from one hour to multiple days.
“The constant … technical issues and frequent shutdowns make it difficult for me and others to serve veterans,” Jenkins told a House Veterans Affairs subcommittee.
The $537 million system went online in fall 2012 at a Department of Veterans Affairs office in New England and is now in all 56 regional offices.
The change to a paperless system was a major part of the Veterans Affairs’ goal of eliminating a massive backlog of compensation claims by 2015, with 98 percent accuracy.