Three separate applications, between 50 and 100 phone calls and still nothing.
After three months and more than 50 phone calls, John Gisler gave up on buying coverage through HealthCare.gov.
Gisler wanted to purchase a plan for his 45-year-old son, who has a rare degenerative condition affecting his coordination and speech. His current coverage through Utah’s high-risk insurance pool plan ends Dec. 31. By that time, the Obama administration expects enrollees to transition into health plans sold through the new health-care law.
But so far, Gisler hasn’t succeeded in purchasing coverage — but not for a lack of effort.
“We’ve had three separate applications that failed to make it through,” Gisler says. “I have a notebook with all the calls I’ve made, maybe 50 or 100. It just goes on and on.”
Earlier this week, Gisler quit trying. Worried about a potential gap in coverage, he decided to forgo his son’s $3,000 tax credit and buy outside of the exchange from a local insurance broker.
“We have a son who is critically ill,” he says. “We cannot take any chances. Not having insurance would, in no short order, lead our family to bankruptcy.”
The Affordable Care Act is designed to expand health insurance coverage. But the law’s insurance cancellations mixed with the Web site’s problems might leave some people who have coverage now uninsured in the new year.