Except they did.

Via Yahoo! News:

The Obama administration official responsible for the implementation of key parts of the federal health care law apologized Wednesday for the disastrous rollout of the health insurance marketplace built by the government but vowed the problems would be fixed by the end of November.

In sworn testimony before the House Energy and Commerce Committee, Health and Human Services Secretary Kathleen Sebelius conceded that access to the federal website to buy insurance under the law “has been a miserably frustrating experience for way too many Americans.”

“You deserve better. I apologize,” Sebelius said. “I’m accountable to you for fixing these problems.”

Since its launch on Oct. 1, the government website has been set back with functional and accessibility problems that have prevented people seeking insurance from purchasing plans. Under the health care law passed in 2010, all Americans must be able to prove that they have insurance by March 31, 2014, and Sebelius told lawmakers that enough time will be granted to fulfill the obligation.

She conceded that before launching the site, her agency underestimated the depth of the problems with the site.

“No one indicated it could possibly go this wrong,” she said, but added that private contractors who helped build the site did cite “risks” in undertaking such a massive project online.