Via Slate.com:
I have been in regular conversation with a person in Pennsylvania trying to get information about coverage under the Affordable Care Act.
She is optimistic about the coverage she might get, but also wonders why her existing plan, which is far from perfect, is being canceled on Jan. 1. (The president said if you like your plan you will be able to keep it.)
She started trying at 8 a.m. on Oct. 1, the minute the website went live, and has tried about 10 times over the week. Mostly she has been shut out entirely.
Recently she has been able to at least enter in some of her information, but the site doesn’t record the information correctly and doesn’t let her change it.
She took her questions to the “Live Chat” to see if she could get some answers. This is what she got (the applicant’s name is the only item in this transcript that has been altered):