
You know it’s bad when Obama rumpswab Ezra Klein is complaining about it.
Wonkbook: Obamacare’s Web site is really bad — Ezra Klein, WaPo
“We’re building a complicated piece of technology,” Secretary of Health and Human Services Kathleen Sebelius said on the first day of Obamacare, “and hopefully you’ll give us the same slack you give Apple.”
The Apple analogy has been oft-used by the Obama administration — including by President Obama himself.
“A couple of weeks ago, Apple rolled out a new mobile operating system, and within days, they found a glitch, so they fixed it,” Obama said. “I don’t remember anybody suggesting Apple should stop selling iPhones or iPads or threatening to shut down the company if they didn’t.”
But the Obama administration doesn’t have a basically working product that would be improved by a software update. They have a Web site that almost nobody has been able to successfully use. If Apple launched a major new product that functioned as badly as Obamacare’s online insurance marketplace, the tech world would be calling for Tim Cook’s head. […]
Yes, the overwhelming crush of traffic is behind many of the Web site’s failures. But the Web site was clearly far, far from prepared for traffic at anywhere near these levels. That’s a planning flaw: The Obama administration badly underestimated the level of interest. The fact that the traffic is good news for the law doesn’t obviate the fact that the site’s inability to absorb that traffic is bad news for the law.
Part of the problem, according to a number of designers, is that the site is badly coded, which makes the traffic problems more acute. There’s a darkly amusing thread on Reddit where web designers are picking through the site’s code and mocking it mercilessly. “They’re loading 11 CSS files and 62 (wat?) JavaScript files on each page, uncompressed and without expires headers,” writes Spektr44. “They have blocks of HTML inexplicably wrapped in script tags. Wtf?”
