Via Daily Mail:
An Austin couple were shocked to find their IHOP receipt describe them as ‘BLACK PPL’.
Arainia Brown and her boyfriend Rolman Sparkman were traveling back to Austin early Monday when they decided to grab a to-go order from IHOP.
Around 3am the couple stopped at the IHOP at Interstate 35 and Cesar Chavez.
Brown who was the first to notice the receipt with the words ‘BLACK PPL’ typed at the top, immediately became upset.
She told KHOU that she felt sad and angry at the same time.
‘You could have asked me my name,’ said Brown. ‘Don’t label me. I don’t label you.’
Brown said to make matters worse, the server was a young black man.
Sparkman told KHOU that being described that way on the receipt ‘is not a joke’.
He said that ‘it’s very serious and it hurt a lot of people’s feelings’.
The couple didn’t want to cause a scene so instead of saying something to the server, they posted a picture of the receipt on Facebook.
The post had more than 14,000 shares by Monday evening.
IHOP Corporate released the following statement about the incident:
‘This was a poor choice made by our franchisee’s team member, and is not in keeping with policies and procedures.
The waiter responsible for the incident posted an apology and explanation on Facebook.
He said: ‘So this is Dwayne W from the viral IHOP incident. All I want to say is, next Tuesday for National Pancake Day, and any other time as well, go to IHOP and get a delicious meal.
‘A slip up by me in a rush to get to-go orders to guests should not be held against an entire establishment.
‘I apologize if I offended anyone because that wasn’t my intention.